Cloud Service Models Questions
The role of service level agreements (SLAs) in cloud computing is to define the terms and conditions of the service provided by the cloud service provider to the customer. SLAs outline the performance metrics, availability, reliability, and support levels that the provider guarantees to the customer. They also specify the consequences and remedies in case of service disruptions or failures. SLAs help establish a mutual understanding and expectations between the provider and the customer, ensuring transparency and accountability in the cloud computing relationship.